Refund and Return Policy

Last updated: 20.11.2025

Thank you for shopping at PESHTI STORE.
Our goal is to provide high-quality products through our global dropshipping partners.
Please read our refund and return policy carefully before making a purchase.

1. Refunds & Returns

Because we operate a dropshipping model, all returns must be approved before being sent back.
We do not accept unauthorized returns sent to our company address.

To start a return or refund request, please contact us at:
📧 nadirgergin@gmail.com
☎️ +90 546 806 89 42

We will provide you with the correct supplier return address and instructions.

2. Eligibility for Refund

A refund may be approved if:

  • The item arrives damaged

  • The item is defective

  • The item is incorrect (wrong size, color, or product)

  • The item never arrives (lost in transit)

To complete your claim, we may request:

  • Photos or videos of the defective/damaged product

  • Tracking information

  • Order number & proof of purchase

3. Non-Refundable Situations

Refunds cannot be granted if:

  • The item is returned without our approval

  • The customer changes their mind

  • The item does not meet personal expectations

  • The item was purchased with an incorrect address provided by the customer

  • The package is refused or unclaimed by the customer

  • Normal shipping delays that are outside our control (customs, couriers, peak seasons)

4. Order Cancellations

Orders can only be canceled within the first 12 hours after purchase.
After the order is processed by our supplier, cancellations may not be possible.

5. Exchanges

We do not offer direct product exchanges.
If you need a different item, you must request a refund (if eligible) and place a new order.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank — processing times vary

If you still have not received your refund, contact us:
📧 nadirgergin@gmail.com

7. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by our suppliers

In these cases, we may cover or reimburse the shipping fee depending on supplier policy.

8. Return Address (Important)

Do NOT send returns to our company address.
Returns must be sent only to the supplier’s warehouse after we provide the correct return label.

Company address (NOT for returns):
PESHTI DIS TICARET LTD. STI
Saraylar Mah. Selcuk Cad. No: 10
Koseoglu Carsisi Ic Kapi No: 175
Merkezefendi, Denizli, 20010
Turkey

9. Contact Us

For any questions regarding refunds or returns, contact:

PESHTI DIS TICARET LTD. STI
📧 Email: nadirgergin@gmail.com
☎️ Phone: +90 546 806 89 42
📍 Tax Office: Gokpinar Tax Office, Turkey
🆔 TAX ID: 7291254073